Frequently Asked Questions

How do I apply for a rental?
You can apply for a rental in one of 2 ways:

• Apply Online - Click here to begin our Online Application.
• Apply in Person - Visit us at our office:
  200 John James Audubon Pkwy. Suite 300, Amherst, NY 14228. 

How do I place a rental on hold?
First, fill out an application and submit a $25.00 non-refundable Application Fee per applicant ($25.00 total for a married couple). Then, submit the Holding Fee.

What is a Holding Fee?
The Holding Fee is required to place a rental On Hold. The Holding Fee is equal to one months rent at the unit you would like to put On Hold. If approved, your rental will then be placed on hold for 30 days.

Can I get the Holding Fee back?
The Holding Fee is refundable if you withdraw your application to rent within 72 hours of application. **Please note that the Application Fee is Non-Refundable**

What forms of payment do you accept?
The forms of payment that we accept are:

• Personal Check
• Money Order
• Certified Bank Check
• Electronic Funds Transfer (EFT) (Only accepted online)
• Credit Card or Debit Card (Only accepted online) (3% Convenience Fee will be added)

Certain types of fees require certain forms of payment. Please check with your Leasing Agent or Property Manager to be sure you are paying correctly.

Can I pay my move-in amounts online?
Yes. Once you are approved, you can create an account online. Please be sure that you use the same email address that you used on your application. To get started click here

How long before I know if I am approved?
Normally, you are notified of your approval on the same day that you apply. It can take up to 48 hours (excluding holidays).

What documents do I need to rent a property?
Please note that these documents must be faxed, emailed or provided in-person to your Leasing Agent before your rental is considered reserved.

• ID Please provide one of the following:
• Drivers License
• Government Non-Driver Photo ID
• Passport
• Military ID
• Proof of Funds Please provide one of the following:
• Your most recent Pay Stub
• An Employment Contract or Offer Letter on official employer letterhead
• A recent Bank Statement (within the last 30 days)
• Students Only also require all of these additional documents from their Co-Signer:
• Notarized Co-Signer Form
• Co-Signers Proof of Funds (acceptable documents are the same as Proof of Funds above)
• Co-Signers ID (acceptable documents are the same as ID above)
• Co-Signers Credit Release Form
• International Students Only:
• I-20 Form

What is MJ EZ-Pay?
MJ EZ-Pay is a place for residents of our rental properties to easily pay their rent, view their payment history, request maintenance and more! You can log in to our secure server to quickly & safely pay your rent online. Click here to login or to register.

How do I create an MJ EZ-Pay account?
To create an MJ EZ-Pay account, click here and follow the step by step instructions.

What do I do if I am having technical difficulties?
If you are having difficulties applying online or navigating our website, please contact your Leasing Agent or Property Manager directly, or contact us at (716) 689-6006.